Refund policy

Refund Policy

At Genese, we strive to provide high-quality products that our customers love. Please note the following regarding our refund and return policy:

  • No Returns or Refunds on Regular Cases:
    Due to the unique nature of our products, we do not offer returns or refunds under regular circumstances.

  • Addressing Issues with Your Purchase:
    If you encounter any issues with your purchase, such as receiving a damaged or incorrect item, we encourage you to contact us. Please reach out via:

  • Eligibility for Refunds:
    Refunds may only be granted on a case-by-case basis for exceptional situations, such as defective products or errors on our part.

  • Timeframe for Reporting Issues:
    To ensure we can assist you efficiently, please report any issues within 14 days of receiving your order.

  • Proof of Purchase:
    When reaching out, kindly provide your order number and photographs of the item(s) in question to help us resolve the issue promptly.

We appreciate your understanding and are committed to making things right if any problems arise. Thank you for supporting Genese!