Shipping policy

Shipping Policy

At Genese, we aim to ensure that your order reaches you in perfect condition and in a timely manner. Below are the details of our shipping policy:

  • Production Time:
    Please allow 2-3 weeks for production as our pieces are crafted with care and attention to detail.

  • Shipping Times:
    Once your order has been produced, the estimated shipping times are as follows:

    • UK Residents: Shipping typically takes 1 week.
    • International Residents: Shipping usually takes 2 weeks.

  • Total Delivery Time:
    Including production and shipping, please expect:

    • UK Residents: 3-4 weeks for your order to arrive.
    • International Residents: 4-5 weeks for your order to arrive.

  • Tracking Information:
    Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package.

  • Delays:
    Please note that unforeseen delays in production or shipping (e.g., customs clearance for international orders) may occasionally occur. We appreciate your patience and understanding.

If you have any questions or concerns regarding your order, feel free to contact us via:

Thank you for choosing Genese!